SHIPPING POLICY

AUSTRALIAN AND NEW ZEALAND SHIPPING

Orders are dispatched from Sydney with Auspost, we will let you know if there is any delay for dispatch either in the product description or via email/text, as some of our items are made to order. Once orders leave us, they are in the hands of Australia Post or any other trustworthy delivery service we use.

We track all items sent from Honeypaw Workshop to allow us to track items and ensure they get to you. We will email you the tracking code from Auspost once the order has dispatched.

Make sure to double check that your email and postal address is entered correctly at the checkout as we can not issue refunds or exchanges for items sent to incorrect addresses.

Important Notice:

Please note, that while we do our best to ensure your item is delivered safely to you, we can not be held responsible for items that are left unattended by Australia Post or any delivery service we use through ‘Safe Drop’ or with ‘Authority to leave’ or similar. Once an item states ‘delivered’ on our tracking system, you must take up any enquiries with Australia Post or noted delivery service in your tracking notification dispatch email. If you have any issues with parcels that have been stolen on your property even when left in a location deemed to be ‘Safe’ by a courier we recommend getting the parcel delivered to an alternate or work address where you know someone will be there to receive your parcel.

Below gives you approximate delivery times, we cannot guarantee that the postal service will be able to deliver your order within these time frames if met with unprecedented circumstances.

New South Wales - 2 - 5 business days

Victoria, Queensland - 3 - 10 business days

Tasmania, South Australia - 5 - 14 business days

New Zealand, Northern Territory, Western Australia and islands adjacent to Australian states - 10 - 25 business days

Processing Times

For all prints and mugs, please allow up to 3 days before dispatch, as these items are carefully produced in-house.

Tracking

Please use your tracking number to monitor your parcel’s progress.

New Zealand

Please check Auspost for delivery estimates and then add 3 extra days onto this for handover from Auspost to your local delivery service. The parcel will tracking will sometimes stop giving updates when it’s transferred to the new delivery service in which we then give 10 business days for delivery before investigating for being lost in transit, this gives enough time for delivery service to get back to us in the status of your delivery so we can see if we need to resend the item.

If order has not been received

If your trackable order has not been received within 20 business days (except for NT and WA) please contact us by going to our contact page and we will track it down. Please check your delivery address has been entered correctly before finalising your order as we do not offer refunds on any orders that are incorrectly addressed.

RETURNS AND EXCHANGES

Returns - Note: You must pay for the postage cost for returns. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, we are not able to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If damaged on arrival, please email our customer service via our contact page who will ask for a photo of the damaged product. This is so that they may issue a refund or post out a new product and contact the delivery service. 

Additional non-returnable items:
- Gift cards
- Downloadable software or digital products  

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please be advised that refunds may take up to 18 days to complete. This timeframe accounts for up to 4 days for our system to process the refund, 10 days for Squarespace to transfer the funds to your bank, and an additional 4 days for the bank to finalise the transfer. While these processing times are beyond our control, we aim to keep you informed in advance.

Late or missing refunds (if applicable)
If your refund has not yet been received, please take the following steps:

1. Review your bank account again for any recent transactions.

2. Contact your credit card company, as refunds may take additional time to be officially posted.

3. Reach out to your bank, as there may be processing delays before the refund is reflected.

If you have completed these steps and still have not received your refund, please contact us for further assistance.

Sale items 
Only regular priced items may be refunded, unfortunately sale or clearance items cannot be refunded unless faulty. 

Exchanges 
We replace items only if they are defective or damaged. To request an exchange for the same item, please reach out to us through our contact page and send the item to: Parcel Collect 10207 40050 64A Penshurst Street, Penshurst NSW 2222, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping - Please note we DO NOT offer free returns, you will have to purchase your own postage. 

To return your product, mail your product to: Honeypaw Workshop Parcel Collect 10207 40050 64A Penshurst Street, Penshurst NSW 2222, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from honeypawworkshop.com, honwypawworkshop.com.au (the “Site”). 

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.  

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products. This includes remarketing advertising on social media and other advertising platforms such as Facebook, Tiktok, Instagram, Google, YouTube and any other advertising platform available.  

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use device information to provide you with remarketing through our advertising platforms. 

Sharing you personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us or by mail using the details provided below:

HONEYPAW WORKSHOP
[Re: Privacy Compliance Officer]
Parcel Collect 10207 40050 64A Penshurst Street, Penshurst NSW 2222, Australia

TERMS & CONDITIONS FOR USE OF THIS WEBSITE

These Terms & Conditions govern your use of this website and the purchase of original artworks and art prints. By accessing or using this site, you agree to be bound by these terms. If you do not agree, please discontinue use of the site.

Use of Website Content

All artworks, images, designs, text, and other content on this website are protected by copyright and remain the intellectual property of the artist.

• You may not copy, reproduce, distribute, modify, or use any content without written permission.

• Purchasing an artwork or print does not grant you rights to reproduce or commercialise the work.

Orders and Payments

• Prices are listed in AUD unless stated otherwise.

• Payment must be completed at checkout before an order is processed.

• I reserve the right to refuse or cancel an order if an item is unavailable, incorrectly priced, or suspected of fraudulent activity.

• If an order is cancelled, you will be refunded in full.

Colours and Display

We make every effort to display colours accurately, but variations may occur due to screen settings, lighting, or print processes. These variations do not qualify as faults.

Limitation of Liability

To the fullest extent permitted by law:

• I am not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

• My total liability is limited to the amount you paid for the product in question.

Nothing in these terms limits your rights under Australian Consumer Law.

Changes to Terms

These Terms & Conditions may be updated from time to time. Continued use of the website indicates acceptance of any revised terms.